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Returns are FREE for USA orders. Hooray!
To start the return process please send us an email to Hello@shopeveling.com with the following information:
- Order number (either in the Subject or message)
- Reason for return
PLEASE READ OUR RETURN POLICY DOWN BELOW 👇
Returns are free within the USA and accepted within 30 days of delivery.
International orders outside of USA will have return shipping costs deducted from refund amount.We will only issue ONE prepaid return label per order. Customer will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. We recommend returning all unwanted items at one time.
- THE RETURN LABEL MUST BE ATTACHED TO THE DRESS IN ORDER TO QUALIFY FOR A RETURN
- Returned product(s) should be in the same condition as when you received it. Unworn, undamaged, sale-able, with original tags and packaging (if applicable).
- Fabric swatches, ITEMS ON SALE, altered apparel, special orders, and items identified as "final sale" cannot be returned.
- Once we receive the returned product(s), we will inspect it and decide if the returned product(s) is eligible for a return within 7 business days of receipt.
Eveling reserves the right, at its sole discretion, to determine if the returned product(s) is in sale-able condition.
- If the returned product(s) is eligible for a return then we will provide a refund back in the original form of payment.
- Shipping fees are non-refundable
Please do not mail back any product(s) without notifying us first.
Cancellation and ChangesCustomers may cancel their order or request sizing changes within 3 days of placing the order. Orders that are cancelled will be fully refunded.
To request a cancellation or sizing change please send us an email to Hello@ShopEveling.com with the order number included in the subject.
We do not offer exchanges. If you would like to exchange a product please return the original product(s) and place a new order.