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To start the return process please send us an email to Hello@shopeveling.com with the following information:
- Order number (either in the Subject or message)
- Reason for return
PLEASE READ OUR RETURN POLICY DOWN BELOW 👇
Returns within the USA are accepted within 14 days of delivery.
All returns are subject to a $20 Restocking Fee, Per Item.
We will only issue ONE prepaid return label per order. Customer will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. We recommend returning all unwanted items at one time.
- THE RETURN LABEL MUST BE ATTACHED TO THE DRESS IN ORDER TO QUALIFY FOR A RETURN
- Returned product(s) should be in the same condition as when you received it. Unworn, undamaged, sale-able, with original tags and packaging (if applicable).
- Fabric swatches, ITEMS ON SALE, altered apparel, special orders, and items identified as "final sale" cannot be returned.
- Once we receive the returned product(s), we will inspect it and decide if the returned product(s) is eligible for a return within 7 business days of receipt.
Eveling reserves the right, at its sole discretion, to determine if the returned product(s) is in sale-able condition.
- If the returned product(s) is eligible for a return then we will provide a refund back in the original form of payment.
- Shipping fees are non-refundable
Please do not mail back any product(s) without notifying us first.
We offer free exchanges! Just let us know your order number and desired size/color you'd like to exchange for by sending us a message to Hello@shopeveling.com
Depending on current inventory, we may not always have the desired exchange dress on hand but we can help look for alternatives.
Cancellation and Changes
Customers may cancel their order or request sizing changes free of charge within 3 days of placing the order.
Order Cancellations made after 3 days of placing the order are subject to a $20 cancellation fee, per item.
To request a cancellation or sizing change please send us an email to Hello@ShopEveling.com with the order number included in the subject.